Refund Policy

At Veltrix, customer satisfaction is our priority.

If you are not completely satisfied with your purchase, you may request a return or refund within 14 days of receiving your order.

To qualify for a return:

• The item must be unused and in its original condition

• The item must be returned in its original packaging

Non-returnable items may include:

• Personalized items

• Final sale items

• Hygiene-sensitive products

Once your return is received and inspected, we will notify you regarding approval of your refund.

Refunds are issued to the original payment method within several business days depending on your payment provider.

For return assistance, contact:
support@veltrixpet.myshopify.com