Privacy policy
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Refund Policy
Last Updated: May 30, 2026
At Veltrix, customer satisfaction is important to us.
If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.
Eligibility For Returns
To qualify for a return:
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Item must be unused and in original condition
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Item must be returned in original packaging
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Proof of purchase must be provided
Non-Returnable Items
The following items cannot be returned:
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Personalized products
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Final sale items
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Gift cards
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Hygiene-sensitive products
Refund Process
Once your return is received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be issued to the original payment method.
Please allow several business days for the refund to appear in your account.
Damaged Or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.